The Opportunity:
We seek one full-time, energetic, kind, open-minded, client-focused client care specialist interested in joining a highly skilled, positive and collaborative Team. Experience in veterinary client care or previous work as a technician assistant required.
Pay: Competitive. Opportunities for professional growth, advancement, and skills expansion available, supported, and encouraged.
Benefits:
- Medical, dental, vision, supplemental and life insurance
- Employee Assistance Programs
- Fully paid gym membership; 24/7 access to multiple locations across the SW USA
- Retirement plan with Company match that is immediately vested
- Paid time off, Paid dedicated CE days off, Paid Holidays
- CE allowance
- Scrub / uniform allowance
- Volunteering and Team building events throughout the year!
Schedule:
- Weekday schedule to be discussed.
- Every other Saturday morning required to ensure our entire Team rotates off.
- Practice is closed Wednesdays, Sundays, and 12 Holidays.
Our Needs:
- Excellent verbal and written communication skills.
- Highly organized, ability to multi-task, able to use multi-line phones, scan records, manage end of day reports.
- Proficient typing and record keeping. Knowledge of Impromed Infinity a plus but not required.
- Must have great interpersonal skills, attention to detail, and a “can do” Team spirit.
- Compassionate with a desire to help people in times of need.
- Absolutely cannot judge or be snarky. Must be able to deliver information that may be disappointing in a professional way.
Our Philosophy on Work:
We have amazing clients. Our passion is getting to know each one and how we may best help them. We believe people and pets are unique. We share our knowledge and experience with each client, and then fully support them in providing the absolute best care they choose. We have a small staff so being thorough, accountable and responsible is mandatory. Absolutely must be self-starting, take pride in your work and your employer, organized, detail oriented and trustworthy. We are a positive, drama-free work place. Being upbeat and enjoyable to work with is required. Must have reliable transportation and be dependable, punctual. A patient’s best interests come first. We utilize area specialists, urgent care, and ER facilities. We are fear-free, feline friendly, and employ low-stress handling techniques. Our standard of client and patient care decision-making is solely guided by this - good outcomes. You will be fully supported to practice excellent care and service here.
Our Pitch:
We know you have many opportunities as a client care specialist. The right workplace is critical to professional fulfillment and long-term well-being. We have a very positive energy culture and care deeply about our staff and their well-being. Your career is a marathon, not a sprint, and we embrace that. We appreciate our clients and the pets they entrust to our care. We do things a little differently and that’s not an accident. Some would say we are quirky, but we think we’re unique. We are the place we’d take our own pets. Being a client care specialist is pretty fun and we believe you’ll love it at Cobblestone.
About Us:
Founded in 2012 with a desire to do our very best job for a small clientele near our home. Proudly independently owned and operated, we are a rare and very special place. No equity firm ownership or corporate management. After 10 years in this community offering high-level service, attention to detail, dedication to getting answers, and providing results – a specific clientele seeks us out. We enjoy seeing them, getting to know them, and helping them with their pet care needs. We are good communicators, honest, compassionate, and transparent. This trust and these relationships allow outstanding patient care and high professional satisfaction. We continue to grow by collecting and retaining like-minded rebels.
Thank you for reading this posting. Email [email protected] for more information or to apply. Please share this posting with anyone you think would like it at Cobblestone!